Before sending your Refillable Hand Warmer (6 & 12 Hour);
perhaps the following will help:
Product Care Videos
Warranty & Instructions
(select your language and product)
Use Genuine Zippo Fuel & Burners
If your Zippo Refillable Hand Warmer is still not functioning properly after viewing the above instructions and is within 2 years of purchase, please contact us.
The catalytic burner element must be replaced periodically and is not warranted.
REPAIR STEPS
1. DO NOT Mail The Hand Warmer
- Use a courier or hand it in to your nearest tobacconist/Zippo stockist
2. Preparing To Contact:
If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Zippo Hand Warmer.
- Name
- Address
- Telephone number
- E-mail address
- Date code – found on the side of the burner
- Proof of purchase
- An e-mail containing a photo of your hand warmer and a photo of the bottom date code on the side of the burner will be needed whether contacting by telephone or e-mail.
3. Contact Us:
Your satisfaction is extremely important to us. Consumer Relations business hours are Monday-Friday 8:00 am to 4:30 pm. Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.
- E-mail: zippo@clippasales.com
If it is determined that your hand warmer is covered by the 2 year warranty and is eligible for replacement, one will be sent to you. If exact product replacement cannot be made; due to unavailability, we will send a replacement comparable in style to the original.
For Customers outside the South Africa:
You are important to us! That is why we have exclusive representatives in almost every country. Do not send your windproof lighter to S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor. Need help? Use our International Distributor List.
Questions? Click Here.